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This is the companion blog to my latest book - The Digital Challenge for Libraries: Understanding the Culture and Technology of Total Information - which is now available in paperback ISBN Number 978-0-595-35069-.
Thursday, September 04, 2008
Book Continues to Sell
If you are interested in obtaining a copy of this book, go to any bookstore (physical or on-line) and search under author name--Ralph Blanchard. It is also now available in e-book format.
Check out my new book (coming in late 2008) at smallbizwealth.blogspot.com. It is an in-depth look at how to start and then sell a small business.
Thanks.
Friday, April 22, 2005
Table of Contents
1. Introduction
I Love Libraries
College Daze
The Digital Challenge Ahead
The Future of Libraries
It's Not a Problem, At Least Not Here
There is No Money in the Budget
Success Strategies
2. The Development of Information Services
The Digital Economy
The Inner Dynamics of a Service Business
A Sense of Urgency
How to Lose Business by Laughing at Customers When They Need Your Help
A Willingness to Take Risks
A Case of Unintended Consequences
Understanding What Kind of Services Satisfy Customer Need
Standardized Service: No Information Content
Differentiating Standardized Service with Information Content
Why Are There So Darn Many Starbucks Coffee Shops and How Do They
Get People to Pay That Much for a Cup of Coffee?
Information Service: Selectively Variable Content, Random Customer Access
Information Providers and Information Consumers
3. Internet Search Engines
Academic Search the
Auctioning Answers
Battle of the Giants: Libraries vs. Google
Planning a Rematch: Can Libraries Win?
Yahoo as a Research Tool
The Tendency of Keyword Search to Deliver Commercial Information
Not Knowing Where to Start
Googlewhacking
Book Search with Amazon’s A9
Update: Google Bytes Back
4. Search Engine Problems
Offline Content: Inaccessible Analog Information
Offline Content: Inaccessible Information in Local Systems
Offline Content: Inaccessible Digital Information
Online Content: Reliance on Keywords
Online Content: Identifying Useful Information
Blinx
Snap
Clusty
Online Content: The Impermanence of Information
Online Content: The Accuracy of Information
Online Content: The Issue of Searcher Privacy
Online Content: Satisfied, Overconfident, Uninformed Searchers
5. The Role of Advertising in the Search Engine Business Model
Money for Nothing and the Clicks Are Free
The Influence of Unidentified Advertising on Search Results
The Search for Students
Information vs. Knowledge
Information About Information
6. Ambient Information
Wi-Fi
The “Broadband Gap”
The Information Politics of Telcos
Local Area Private Wireless Broadband Networks
Music Technology
It’s Only Rock and Roll But We Like It
No Such Thing as a Copy
Heard in the Dorm
Peer-to-Peer Networks
How does P2P work?
Should This Technology Be Controlled?
Suing John Doe
A Vision of Things to Come
“Legalizing” P2P
7. Digital Students
Understanding Millennials
A Digital Career
Testing for Digital Literacy
8. The Library as a Service Business
The Non-Profit Budget Crunch
Profit vs. Value
Students as “Customers”
Shopping for Courses at the Academic Mall
Losing Student-Customers
Developing Digital Personnel
Better Accuracy - Greater Productivity
Wal-Mart as a Productivity Model
Strategy
Tactics
Service-Oriented Employees
Single-Touch Productivity
9. Training
The Multiplier Effect
Changing Spaces
Changing Spaces at Binghamton University
Peer-to-Peer Training
A “Gooey” Interface
Training the Apple Way
1984: Orwell Was Wrong
Learning How to Use a Mac
The Graphical User Interface (GUI)
A Future Without Words?
Accelerating Change Through Turnover
Employee Turnover in Academic Institutions
Service Company Hiring Profile
Attitude
Aptitude
Hiring Profile Summary
10. Promoting Service
Buzz and Viral Marketing
Make It Free
Make It Memorable
Be Sure It Is Networked
Interviewing Tactics: A Picture Worth Thousands of Words
Push Marketing
The Joy of Email
Above the Horizon
Keep It Small
Did It Get There?
Avoiding Spam Filters
RSS as an Email Substitute
11. Conclusion